Rackspace Email + Name.com

Set up Rackspace Email on Name.com

The records Rackspace Email needs, written with the field names Name.com uses (Host, Answer), in the order to add them.

  • 5 steps
  • 6 DNS records

Before you start

  1. Have your Rackspace Email account ready. Some values are unique to your account and come from the Rackspace Cloud Office Control Panel .
  2. Open DNS at Name.com: Log in to name.com and click MY DOMAINS (top right). Click your domain, then Manage DNS Records.
  3. Keep both tabs open and add the records below one at a time.

Records to add

Copy each value with the button next to it. Rows marked “Copy from Rackspace Cloud Office Control Panel” are unique to your account.

MX records Where incoming email goes Type MX Host Leave empty Value mx1.emailsrvr.com Priority 10 TTL 3600 (1 h)
MX records Where incoming email goes Type MX Host Leave empty Value mx2.emailsrvr.com Priority 20 TTL 3600 (1 h)
SPF record Which servers may send as you Type TXT Host Leave empty Value v=spf1 include:emailsrvr.com ~all Priority n/a TTL 3600 (1 h)
DKIM A signature on every message Type TXT Host See your provider Value Copy from Rackspace Cloud Office Control Panel Not yet confirmed by us Priority n/a TTL 300
DMARC record What to do with fakes · recommended Type TXT Host _dmarc Value v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com Priority n/a TTL 300
Autodiscover Automatic app setup · recommended Type CNAME Host autodiscover Value autodiscover.emailsrvr.com Priority n/a TTL 3600 (1 h)

Step by step in Name.com

Point your MX records

MX records tell other mail servers where to deliver your email. How MX works

Type
MX
Host
Leave this field empty
Priority
10
Answer
mx1.emailsrvr.com
  • Rackspace warns that no other MX records should exist, or you'll have problems with your email.
  • Use 3600 seconds or the lowest TTL your host allows.
Type
MX
Host
Leave this field empty
Priority
20
Answer
mx2.emailsrvr.com

In Name.com

  1. Select MX from the Type drop-down menu.
  2. Leave Host blank, enter the mail server in Answer, leave TTL at 300, and enter the Priority (10, 20, 30 for several).
  3. Click Add Record.
  4. Repeat for each MX record above.

Add the SPF record

SPF lists the services allowed to send email as you. How SPF works

Type
TXT
Host
Leave this field empty
Answer
v=spf1 include:emailsrvr.com ~all

In Name.com

  1. Select TXT from the Type drop-down menu.
  2. Enter a Host only if your provider gives one, and paste the value in Answer.
  3. Click Add Record.

Set up DKIM

DKIM signs your mail so receivers can trust it. How DKIM works

Type
TXT
Host
See below
Answer
Copy it from Rackspace Cloud Office Control Panel (see below)

Where to find your value

In the Cloud Office Control Panel, go to Domains → Sender Authentication (DKIM), select your domain and click Enable DKIM for it.

We haven’t been able to confirm this value from Rackspace Email's public docs yet, so we don’t show one.

  • After adding the TXT record, click Verify TXT Record in the control panel.
  • Allow 24 to 48 hours for the record to propagate.

In Name.com

  1. Select TXT from the Type drop-down menu.
  2. Enter a Host only if your provider gives one, and paste the value in Answer.
  3. Click Add Record.

Add the DMARC record (recommended)

DMARC tells receivers what to do with mail that fakes your domain. How DMARC works

Type
TXT
Host
_dmarc
Answer
v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com
  • Rackspace's setup page doesn't list a DMARC value. This is the standard starting record; replace the report address with one you read.

In Name.com

  1. Select TXT from the Type drop-down menu.
  2. Enter a Host only if your provider gives one, and paste the value in Answer.
  3. Click Add Record.

Add the Autodiscover record (recommended)

Autodiscover lets Outlook and other mail apps find your account settings without manual setup.

Type
CNAME
Host
autodiscover
Answer
autodiscover.emailsrvr.com

In Name.com

  1. Select CNAME from the Type drop-down menu.
  2. Enter the name in Host (never leave it blank) and the target in Answer.
  3. Click Add Record.

Check your setup

Once the records are saved, run a live check. We look up your domain in public DNS and tell you what is right, missing or wrong, with the fix in Name.com’s words.

We only read public DNS records. Nothing is stored.

Common mistakes with Rackspace Email on Name.com

Leaving other MX records

Rackspace says no other MX record entries should exist alongside mx1 and mx2.emailsrvr.com.

Name.com: Never leave a CNAME Host blank

A CNAME without a Host can overwrite other records such as MX and break email.

Visit Rackspace Email Visit Name.com

Rackspace Email on Name.com: questions

Where do I add Rackspace Email DNS records in Name.com?

Log in to name.com and click MY DOMAINS (top right). Click your domain, then Manage DNS Records. Add each record there, one at a time.

What goes in the Host field at Name.com?

Leave it empty for records on your bare domain, such as MX and SPF. For the others, enter only the part before your domain, for example _dmarc. Name.com adds your domain automatically.

Do I need to delete my existing MX records at Name.com?

Yes. Sending servers pick an MX record by its priority (lowest number first) and fall back to the others, so a leftover MX record can receive some or all of your mail. Keep only the Rackspace Email MX records and delete the rest.

Where do I get my Rackspace Email DKIM record?

Use the value shown in the table on this page.

Sources

Every value and step on this page comes from these official pages. Dashboards change, so if something doesn’t match what you see, tell us.

Rackspace Email on other hosts

Other email providers on Name.com