Email provider
Rackspace Email DNS records
Hosted business email from Rackspace, managed in the Cloud Office Control Panel.
Where is your domain's DNS managed?
Each guide below uses that host's field names, steps and known problems.
- Amazon Route 53 Rackspace Email on Amazon Route 53
- Bluehost Rackspace Email on Bluehost
- Cloudflare Rackspace Email on Cloudflare
- DreamHost Rackspace Email on DreamHost
- GoDaddy Rackspace Email on GoDaddy
- Hostinger Rackspace Email on Hostinger
- IONOS Rackspace Email on IONOS
- Name.com Rackspace Email on Name.com
- Namecheap Rackspace Email on Namecheap
- Network Solutions Rackspace Email on Network Solutions
- OVHcloud Rackspace Email on OVHcloud
- Porkbun Rackspace Email on Porkbun
- SiteGround Rackspace Email on SiteGround
- Squarespace Domains Rackspace Email on Squarespace Domains
- Wix Rackspace Email on Wix
- WordPress.com Rackspace Email on WordPress.com
The records Rackspace Email needs
These are the values for any DNS host. Field names differ between hosts, so use the host guides above for the exact boxes to fill in.
| Record | Type | Host / Name | Value | Priority | TTL | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| MX records Where incoming email goes | Type | MX | Host / Name | @ | Value | mx1.emailsrvr.com | Priority | 10 | TTL | 3600 (1 h) |
| MX records Where incoming email goes | Type | MX | Host / Name | @ | Value | mx2.emailsrvr.com | Priority | 20 | TTL | 3600 (1 h) |
| SPF record Which servers may send as you | Type | TXT | Host / Name | @ | Value | v=spf1 include:emailsrvr.com ~all | Priority | n/a | TTL | 3600 (1 h) |
| DKIM A signature on every message | Type | TXT | Host / Name | See your provider | Value | Copy from Rackspace Cloud Office Control Panel Not yet confirmed by us | Priority | n/a | TTL | Default |
| DMARC record What to do with fakes · recommended | Type | TXT | Host / Name | _dmarc | Value | v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com | Priority | n/a | TTL | Default |
| Autodiscover Automatic app setup · recommended | Type | CNAME | Host / Name | autodiscover | Value | autodiscover.emailsrvr.com | Priority | n/a | TTL | 3600 (1 h) |
Notes on each record
What Rackspace Email's documentation says about each record, in one place.
MX MX records
- Rackspace warns that no other MX records should exist, or you'll have problems with your email.
- Use 3600 seconds or the lowest TTL your host allows.
DKIM DKIM
- After adding the TXT record, click Verify TXT Record in the control panel.
- Allow 24 to 48 hours for the record to propagate.
DMARC DMARC record
- Rackspace's setup page doesn't list a DMARC value. This is the standard starting record; replace the report address with one you read.
Common Rackspace Email mistakes
Leaving other MX records
Rackspace says no other MX record entries should exist alongside mx1 and mx2.emailsrvr.com.
Check your Rackspace Email DNS
Enter your domain to see which records are in place.
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