Rackspace Email + OVHcloud

Set up Rackspace Email on OVHcloud

The records Rackspace Email needs, written with the field names OVHcloud uses (Subdomain, Target, Value), in the order to add them.

  • 5 steps
  • 6 DNS records

Before you start

  1. Have your Rackspace Email account ready. Some values are unique to your account and come from the Rackspace Cloud Office Control Panel .
  2. Open DNS at OVHcloud: Sign in to the OVHcloud Control Panel (ovh.com/manager). Under View all my activity, select your domain name. Open the DNS zone tab.
  3. Keep both tabs open and add the records below one at a time.

Records to add

Copy each value with the button next to it. Rows marked “Copy from Rackspace Cloud Office Control Panel” are unique to your account.

MX records Where incoming email goes Type MX Subdomain Leave empty Value mx1.emailsrvr.com. Priority 10 TTL 3600 (1 h)
MX records Where incoming email goes Type MX Subdomain Leave empty Value mx2.emailsrvr.com. Priority 20 TTL 3600 (1 h)
SPF record Which servers may send as you Type TXT Subdomain Leave empty Value v=spf1 include:emailsrvr.com ~all Priority n/a TTL 3600 (1 h)
DKIM A signature on every message Type TXT Subdomain See your provider Value Copy from Rackspace Cloud Office Control Panel Not yet confirmed by us Priority n/a TTL Default
DMARC record What to do with fakes · recommended Type TXT Subdomain _dmarc Value v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com Priority n/a TTL Default
Autodiscover Automatic app setup · recommended Type CNAME Subdomain autodiscover Value autodiscover.emailsrvr.com. Priority n/a TTL 3600 (1 h)

Step by step in OVHcloud

Point your MX records

MX records tell other mail servers where to deliver your email. How MX works

Type
MX
Subdomain
Leave this field empty
Priority
10
Target
mx1.emailsrvr.com.
  • Rackspace warns that no other MX records should exist, or you'll have problems with your email.
  • Use 3600 seconds or the lowest TTL your host allows.
Type
MX
Subdomain
Leave this field empty
Priority
20
Target
mx2.emailsrvr.com.

In OVHcloud

  1. Select the Add an entry tile.
  2. In Mail records, choose MX.
  3. Leave Subdomain empty, enter the Priority and the Target (ending with a dot), and a TTL.
  4. Select Next, then Confirm.
  5. Delete older MX records with the trash icon in the Actions column.
  6. Repeat for each MX record above.

Add the SPF record

SPF lists the services allowed to send email as you. How SPF works

Type
TXT
Subdomain
Leave this field empty
Value
v=spf1 include:emailsrvr.com ~all

In OVHcloud

  1. Select the Add an entry tile.
  2. In Extended records, choose TXT.
  3. Fill in Subdomain (empty for your bare domain) and Value.
  4. Select Next, then Confirm.

Set up DKIM

DKIM signs your mail so receivers can trust it. How DKIM works

Type
TXT
Subdomain
See below
Value
Copy it from Rackspace Cloud Office Control Panel (see below)

Where to find your value

In the Cloud Office Control Panel, go to Domains → Sender Authentication (DKIM), select your domain and click Enable DKIM for it.

We haven’t been able to confirm this value from Rackspace Email's public docs yet, so we don’t show one.

  • After adding the TXT record, click Verify TXT Record in the control panel.
  • Allow 24 to 48 hours for the record to propagate.

In OVHcloud

  1. Select the Add an entry tile.
  2. In Extended records, choose TXT.
  3. Fill in Subdomain (empty for your bare domain) and Value.
  4. Select Next, then Confirm.

Add the DMARC record (recommended)

DMARC tells receivers what to do with mail that fakes your domain. How DMARC works

Type
TXT
Subdomain
_dmarc
Value
v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.com
  • Rackspace's setup page doesn't list a DMARC value. This is the standard starting record; replace the report address with one you read.

In OVHcloud

  1. Select the Add an entry tile.
  2. In Extended records, choose TXT.
  3. Fill in Subdomain (empty for your bare domain) and Value.
  4. Select Next, then Confirm.

Add the Autodiscover record (recommended)

Autodiscover lets Outlook and other mail apps find your account settings without manual setup.

Type
CNAME
Subdomain
autodiscover
Target
autodiscover.emailsrvr.com.

In OVHcloud

  1. Select the Add an entry tile.
  2. In Pointer records, choose CNAME.
  3. Fill in Subdomain and the Target (ending with a dot).
  4. Select Next, then Confirm.

Check your setup

Once the records are saved, run a live check. We look up your domain in public DNS and tell you what is right, missing or wrong, with the fix in OVHcloud’s words.

We only read public DNS records. Nothing is stored.

Common mistakes with Rackspace Email on OVHcloud

Leaving other MX records

Rackspace says no other MX record entries should exist alongside mx1 and mx2.emailsrvr.com.

OVHcloud: End targets with a dot

By default OVHcloud treats a target without a final dot as relative and adds your domain to the end. End MX and CNAME targets with a dot, for example mx1.example.com.

Visit Rackspace Email Visit OVHcloud

Rackspace Email on OVHcloud: questions

Where do I add Rackspace Email DNS records in OVHcloud?

Sign in to the OVHcloud Control Panel (ovh.com/manager). Under View all my activity, select your domain name. Open the DNS zone tab. Add each record there, one at a time.

What goes in the Subdomain field at OVHcloud?

Leave it empty for records on your bare domain, such as MX and SPF. For the others, enter only the part before your domain, for example _dmarc. OVHcloud adds your domain automatically.

Do I need to delete my existing MX records at OVHcloud?

Yes. Sending servers pick an MX record by its priority (lowest number first) and fall back to the others, so a leftover MX record can receive some or all of your mail. Keep only the Rackspace Email MX records and delete the rest. By default OVHcloud treats a target without a final dot as relative and adds your domain to the end. End MX and CNAME targets with a dot, for example mx1.example.com.

Where do I get my Rackspace Email DKIM record?

Use the value shown in the table on this page.

Sources

Every value and step on this page comes from these official pages. Dashboards change, so if something doesn’t match what you see, tell us.

OVHcloud steps and tips

Some of these are other email providers' official guides for OVHcloud. They describe the same OVHcloud dashboard.

Rackspace Email on other hosts

Other email providers on OVHcloud